Refund policy

Course Deposits, Cancellations & Refunds

All Luxxe Lounge Academy course bookings are non-refundable, including initial deposits, course fees and any additional payments made towards training, except where required under Australian Consumer Law.

By paying your deposit or purchasing a course, you acknowledge and agree to the following terms and conditions.

In-Person Course Cancellations

  • All cancellations must be submitted in writing to abi@luxxelounge.com.au.
  • Course deposits and fees are non-refundable if you choose to cancel your enrolment.

Online Course Refunds

Due to the digital nature of our online courses and the release of intellectual property, online course purchases are non-refundable once course materials have been accessed or training kits have been dispatched, except where required under Australian Consumer Law.

Any refund requests must be submitted in writing to abi@luxxelounge.com.au within 3 days of purchase. Requests will be assessed in accordance with applicable consumer laws.

Luxxe Lounge Academy reserves the right to discontinue a student’s enrolment in an online course in the event of copyright infringement or unauthorised sharing of course materials or personal login credentials, subject to applicable laws.

Course Rescheduling

We understand that circumstances may change. However, all training dates are reserved specifically for each student, and late changes can result in lost teaching time and business expenses.

The following rescheduling conditions apply:

  • More than 7 days before training: Students may reschedule their course once without an additional rescheduling fee, subject to availability.
  • Within 7 days, but more than 72 hours before training: Students wishing to reschedule will be required to pay an additional 50% of the original course fee to secure a new training date.
  • Within 72 hours of training: 100% of the original course fees paid will be forfeited. Students wishing to undertake training at a later date will be required to make a new booking and pay the full course fee again.
  • One reschedule only: Each student is permitted a maximum of one reschedule per course booking unless otherwise discussed and approved by Luxxe Lounge Academy in writing.
  • Three-month rescheduling period: All rescheduled training must take place within 3 months of the originally scheduled training date. Failure to complete training within this timeframe will result in the forfeiture of the original booking and all associated payments, subject to applicable consumer laws.
  • Further changes: Any requests for additional rescheduling will be considered at the sole discretion of Luxxe Lounge Academy and may incur further fees.

All rescheduling requests must be submitted in writing to abi@luxxelounge.com.au. Approval is subject to training availability and confirmation from Luxxe Lounge Academy.

Exceptional Circumstances

We understand that unexpected personal circumstances, illness and emergencies can arise. Requests for exceptions may be considered on a case-by-case basis at the discretion of Luxxe Lounge Academy. Supporting documentation may be requested where appropriate.

Providing supporting documentation does not automatically entitle a student to a refund, fee waiver or additional rescheduling opportunity.

Nothing in these terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.